Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: Email address, display name (pseudonym), and password
• Profile Information: Optional information you choose to share about yourself, such as life challenges, preferences, and interests
• Content: Messages, posts, and other content you submit to the Service
• Communications: Information you provide when you contact us for support

Information Collected Automatically

• Usage Data: How you interact with our Service
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP addresses, access times, and pages viewed
• Cookies: Small data files stored on your device to enhance your experience

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Send you encouraging messages and support content
• Personalize your experience based on your stated preferences
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address technical issues and abuse
• Send you important notices about the Service

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Consent: When you explicitly agree to share information
• Service Providers: With third-party vendors who assist in operating our Service (e.g., email delivery, hosting)
• Legal Requirements: When required by law or to protect our rights and safety
• Emergency Situations: When we believe disclosure is necessary to prevent harm to you or others

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure password hashing
• Regular security assessments
• Access controls limiting who can view your data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Choices

You have control over your information:

• Access: You can access and review your account information at any time
• Update: You can update your profile and preferences
• Delete: You can request deletion of your account and associated data
• Email Preferences: You can adjust how often you receive messages or unsubscribe entirely
• Cookies: You can manage cookie preferences through your browser settings

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you request account deletion, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal purposes.

7. Children's Privacy

DayInspire is designed for adults. Children ages 13-17 may use the service with verifiable parental consent. We do not knowingly collect personal information from children under 13 years of age. If we learn we have collected information from a child under 13, we will delete that information promptly.

Before using our AI-powered features, all users must verify their age. This is required to ensure age-appropriate support and comply with child protection regulations including COPPA.

8. AI Technology & Your Privacy

DayInspire uses artificial intelligence to provide personalized support and encouragement. We believe in complete transparency about how this technology works:

Explicit Consent for AI Processing

Before you can use our AI-powered features, we require your explicit consent to process your personal information, including health-related data. This consent is obtained through a clear confirmation step before any conversation begins.

Withdrawing Consent: You can withdraw your consent at any time by:

• Emailing privacy@dayinspire.com with the subject "Withdraw AI Consent"
• Deleting your account through your account settings
• Contacting us through any method listed on our contact page

Withdrawing consent will prevent future AI processing of your data but does not affect the lawfulness of processing that occurred before withdrawal.

Under GDPR Article 9, information about your mental health, emotional state, and personal challenges constitutes "special category data" that requires explicit consent for processing. We take this responsibility seriously and never process such data without your informed agreement.

How We Use AI

• AI Companion: Our companion feature uses OpenAI's language models (GPT-4o-mini for conversations, GPT-4o for safety detection) to listen and respond with empathy
• AI Coach: Our coaching feature uses Anthropic's Claude models to provide supportive life coaching conversations
• Personalized Messages: AI helps craft encouraging messages tailored to your stated preferences and challenges
• Crisis Detection: We use AI to identify when someone may need immediate professional support

AI Coach Data Processing

When you use AI Coach, the following information is sent to Anthropic's servers for processing:

• Your Messages: The content you type in the coaching conversation
• Context: Relevant context from your profile preferences to personalize responses (your challenges, tone preferences)
• Conversation History: Recent messages from the current session to maintain context

What is NOT shared with AI providers: Your email address, password, display name, or any personally identifiable account information is never sent to AI service providers.

Your Conversations Are Private

• No Training: Your conversations are never used to train AI models
• No Storage by AI Providers: We use API configurations that prevent OpenAI and Anthropic from retaining your data beyond what's needed to process your request
• Minimal Retention: We only store what's needed to provide the service and improve your experience

Deleting AI Coach Conversations

You can delete your AI Coach conversation history at any time through your account settings or by using the delete option within the Coach interface. When you delete a conversation:

• All messages in that session are permanently removed from our servers
• This deletion cannot be undone
• Data that has already been processed by AI providers cannot be recalled (but is not retained by them)

Automated Decision-Making

Under GDPR Article 22, you have rights regarding automated decision-making. DayInspire uses AI to:

• Generate Responses: AI creates personalized supportive messages based on your input
• Detect Crisis Situations: AI helps identify when someone may need immediate professional support
• Personalize Content: AI tailors encouragement based on your stated preferences

These automated processes do not make legally binding decisions about you. They provide supportive content and suggestions only. You always retain full control over your decisions and actions. If you have concerns about how automated processing affects you, please contact us.

AI Limitations

Our AI features are designed to listen, validate, and encourage—not to provide therapy, medical advice, or crisis intervention. AI responses are provided by automated systems, not human professionals.

9. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

We use the following third-party services:

• SendGrid: For email delivery
• OpenAI: For AI-powered companion and content generation (see section 8 for details)
• Anthropic: For AI-powered coaching conversations (see section 8 for details)
• SmarterASP.NET: For hosting and infrastructure

For more information about how these providers handle data, please refer to their respective privacy policies:

• OpenAI Privacy Policy
• Anthropic Privacy Policy

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States where our servers and third-party service providers are located.

When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs): Our third-party providers (OpenAI, Anthropic, SendGrid) maintain data protection agreements that include EU-approved Standard Contractual Clauses
• Data Processing Agreements: We have agreements in place with our service providers that require them to protect your data
• Security Measures: All data transfers use encryption in transit (TLS/SSL)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, please be aware that your data will be processed in the United States. By using our Service, you consent to this transfer. You may contact us to learn more about the specific safeguards we have in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@dayinspire.com

13. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your information
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

To exercise any of these rights, please contact us using the information above.

EU/EEA Residents: If you believe we have not adequately addressed your data protection concerns, you have the right to lodge a complaint with your local data protection supervisory authority.